Serve Aiuto?

Luca Ferraro 46 anni, Medico di famiglia, Bologna                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             

In medicina generale l’organizzazione dell’orario delle visite è un problema annoso. Da quando ho una segretaria le cose sono facilitate. Tutti i giorni Lucia, la segretaria, arriva alle 8, beve un caffè e si piazza al telefono per due ore a prendere le prenotazioni.

La situazione almeno per i primi giorni poteva sembrare ottimale poi:

1 mese fa, viste le premesse e tratte le conclusioni ho deciso di salutare Lucia e affidarmi ad un’agenda online con un sistema di prenotazione integrato.

Ho cercato su internet quello che rispondesse meglio alle mie esigenze e con Andrea, il consulente dedicato del servizio scelto, abbiamo in pochissimo tempo strutturato la mia agenda. Nei giorni successivi ho provveduto a divulgare la cosa con uno stampato fotocopiato attaccato nel mio ambulatorio e con un post sul mio profilo Facebook e subito la voce si è sparsa. Dopo 15 giorni, la maggior parte dei pazienti aveva scaricato l’app di prenotazione e nessuno si lamentava del tempo speso al telefono o dell’orario poco idoneo.

Da sempre desideravo essere un medico che visita con calma 1 paziente ogni 15 minuti, in un orario decente, tipo dalle 8 alle 11 e dalle 16 alle 19. Desideravo avere il tempo per tornare a casa e coltivare i miei hobby, uscire con mia moglie e andare a prendere i figli a scuola.
Finalmente è così!

I pazienti possono prenotare autonomamente il loro appuntamento senza intasare le linee telefoniche.
Se impossibilitati a venire, possono modificarlo oppure eliminarlo direttamente con un clic.

La mia agenda è organizzata in maniera tale che le visite sono prenotabili ogni 15 minuti, così da non affollare la sala d’attesa e da dedicare il giusto tempo ad ogni paziente.

Riesco a filtrare automaticamente le richieste dei pazienti in modo tale che chi ha bisogno di un certificato o di un riscontro sul risultato delle analisi può farlo direttamente tramite e-mail o telefonicamente senza recarsi in ambulatorio.
Ogni giorno conosco esattamente quanti e quali pazienti si presenteranno in studio così da poter organizzare correttamente la mia attività.

Grazie all’agenda online e il sistema di prenotazione ho semplificato l’organizzazione del mio ambulatorio e risposto alle esigenze dei miei pazienti.

“Storie di medici” è una raccolta di esperienze e racconti di vita professionale realizzata grazie ad alcune testimonianze. 
Ogni riferimento a persone è puramente casuale.
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